Privacy Policy

At Ava Montréal, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit or make a purchase through our website. By using our services, you agree to the practices described below.

1. Information We Collect

When you interact with Ava Montréal, we may collect certain personal details to ensure a smooth and secure shopping experience, including:

  • Your full name

  • Email address

  • Billing and payment information

  • Shipping address

  • Order details and purchase history

2. How We Use Your Information

Your personal information is used strictly for legitimate business purposes, such as:

  • Processing and shipping your orders

  • Managing secure payments and reducing fraud risk

  • Providing customer support and responding to inquiries

  • Communicating order updates or important service information

  • Improving our website, products, and customer experience

  • Sending promotional messages, only if you have chosen to receive them

3. Sharing of Information

Ava Montréal does not sell, trade, or rent your personal data. Information is shared only when necessary, including:

  • With trusted service providers (such as payment processors and shipping partners)

  • When required by law or legal authorities

  • To protect the rights, safety, or property of Ava Montréal and its customers

All third parties we work with are required to handle your data securely and responsibly.

4. Data Protection & Security

We take reasonable and appropriate measures to safeguard your personal data, including:

  • Secure SSL encryption on all transactions

  • Limited access to personal data, granted only to authorized personnel and partners

Despite our efforts, no online system can be guaranteed 100% secure.

5. Data Retention

We retain personal information only for as long as necessary to:

  • Complete and manage your orders

  • Comply with legal or accounting obligations

  • Resolve disputes or enforce agreements

Once your data is no longer required, it is securely deleted or anonymized.

6. Your Rights

Depending on applicable data protection laws, you may have the right to:

  • Request access to the personal information we hold about you

  • Request corrections to inaccurate or incomplete data

  • Request deletion of your personal data, where legally permitted

  • Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at:
info@avamontreal.com

7. Cookies & Website Tracking

Our website uses cookies and similar technologies to enhance functionality, remember preferences, and analyze website performance. You can manage or disable cookies through your browser settings, though this may impact certain features of the site.

8. Policy Updates

This Privacy Policy may be updated occasionally to reflect changes in our practices or legal requirements. The most recent version will always be available on our website. We encourage you to review it periodically.

9. Contact Information

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us:

Store Name: Ava Montréal
Customer Support Email: info@avamontreal.com

Ava Montréal is committed to handling your personal information with care, transparency, and respect. Nothing in this Privacy Policy limits your rights under applicable consumer protection or data protection laws.