Return Policy
At Ava Montréal, we want you to feel comfortable and confident with your purchase. While we carefully curate our collections, we understand that a return may sometimes be necessary. Please review the information below before placing your order.
Eligibility for Returns
We offer refunds on eligible items under the following conditions:
-
Regular-priced items are eligible for return
-
Sale items discounted less than 40% may also be returned
Items purchased with a discount of 40% or more are considered final sale and are not eligible for return, refund, or exchange.
Money-Back Guarantee
If your item qualifies for return and meets all conditions outlined in this policy, you may return it for a refund. Refunds are issued to the original payment method once the return has been received and approved.
Final Sale Items
The following items cannot be returned or exchanged:
-
Items discounted 40% or more
-
Items marked as final sale
-
Orders placed with the intention of trying multiple sizes of the same item
Please ensure you select the correct size before completing your purchase.
Return Conditions
To be eligible for a return, items must:
-
Be unused, unworn, and in original condition
-
Have all original tags attached
-
Be returned within 30 days of delivery
-
Be approved and registered by our customer support team before shipping
A restocking fee of $15 per returned item applies and will be deducted from your refund to cover inspection and handling costs.
Return Shipping
-
Return shipping costs are the responsibility of the customer
-
Ava Montréal does not cover or reimburse return shipping fees
-
All approved returns must be sent to our designated fulfillment center in China
-
Returns sent to any address other than the one provided by our support team will not be accepted
Customers are responsible for ensuring the return package is shipped to the correct address.
Return Period
Return requests must be submitted within 30 days of receiving your order.
Requests made after this period cannot be accepted.
Order Cancellations
Once an order has been placed and payment has been confirmed, it can no longer be cancelled. Customers must wait until the order is delivered and then submit a return request in accordance with this policy.
Exchanges
Exchanges are not available for sale items, including size or color changes.
At this time, Ava Montréal does not offer direct exchanges — returned items that qualify will be refunded instead.
Damaged or Defective Items
If you receive an item that is defective or damaged upon arrival, please contact us immediately. Once verified, we will offer a suitable solution, which may include a replacement or full refund.
How to Request a Return
To initiate a return, please email us at:
Include the following information:
-
Full name
-
Order number
-
Item(s) you wish to return
Important: Returns that are not registered by email and approved in advance will not be processed or refunded.
Return Address
Once your return request has been approved, our support team will provide you with the correct return address and instructions.
Please do not send items back without confirmation.
Summary
Ava Montréal is committed to fair and transparent return practices. By following the steps outlined above, we can ensure a smooth and efficient process for all customers.
Items discounted 40% or more are always considered final sale.
If you have any questions, our team is happy to help:
info@avamontreal.com
Thank you for shopping with Ava Montréal.