Shipping Policy

At Ava Montréal, we aim to make your shopping experience as smooth and transparent as possible. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing Time

Once an order is placed, it is prepared for shipment within 1–3 business days.
During this time, your order is confirmed, carefully processed, and prepared for dispatch.

You will receive an order confirmation email shortly after placing your order.

Estimated Delivery Time

After your order has been shipped, delivery generally takes 5–14 business days, depending on your location.

Please note that delivery times may vary due to factors outside our control, such as:

  • Customs processing

  • Seasonal shipping volume

  • Local courier conditions

While we always aim for timely delivery, occasional delays may occur.

Free Shipping

We offer free standard shipping on all orders, regardless of order value or destination.
This is part of our commitment to making Ava Montréal accessible and easy to shop.

Shipping Method

Orders are shipped directly from our fulfillment partners. This allows us to:

  • Maintain quality control

  • Streamline the fulfillment process

  • Deliver your order as efficiently as possible

Shipping Confirmation & Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number.

This tracking number allows you to follow your shipment as it makes its way to you via the carrier’s tracking system.

Please allow some time for tracking information to become active after dispatch.

Tracking Updates

Tracking events may take a short period to update after shipment.
A delay in tracking updates does not mean your order has not been shipped.

Shipping Delays

Although we strive to meet estimated delivery times, Ava Montréal cannot be held responsible for delays caused by:

  • Customs inspections

  • Weather conditions

  • Transportation or logistical disruptions

We appreciate your patience and understanding in such situations.

Customer Support

If you have any questions regarding your order or shipping, our team is here to help.

Email: info@avamontreal.com

We aim to respond as quickly as possible and are happy to assist.

Summary

Ava Montréal is committed to providing a reliable and transparent shipping experience. From order confirmation to delivery, we strive to keep you informed every step of the way.

Thank you for shopping with Ava Montréal.