Overview

This website is operated by AVA Montréal, a Canadian brand based in Québec, Canada. Throughout the site, the terms “we”, “us”, and “our” refer to AVA Montréal.

By accessing our website or purchasing from us, you agree to be bound by these Terms & Conditions, along with our Shipping Policy, Return Policy, and Privacy Policy.

If you do not agree with these Terms, please do not use our website or services.

1. Eligibility

By using this website, you confirm that you are at least the age of majority in your province or territory of residence, or that you have the consent of a parent or legal guardian.

2. Use of the Website

You agree not to use our website or products for any unlawful purpose or in violation of applicable laws, including Québec and Canadian consumer protection laws.

Any misuse of the website may result in refusal of service or termination of access.

3. Product Information & Accuracy

We make every effort to display product descriptions, images, and pricing as accurately as possible. However:

• Colors may vary depending on your device

• Minor variations may occur

• Information may be updated without notice

Content on this site is provided for general information purposes only.

4. Pricing & Availability

All prices are listed in CAD (Canadian Dollars) unless stated otherwise.

Prices, promotions, and product availability may change at any time without notice.

We reserve the right to limit quantities or discontinue products.

5. Order Process & Acceptance

Placing an order constitutes an offer to purchase.

Once your order is placed:

• You will receive an order confirmation email

• This email does not constitute acceptance

A contract is formed once your order has been processed and shipped.

6. Shipping

Orders are shipped in accordance with our Shipping Policy.

Delivery timelines are estimates and may be affected by:

• Customs processing

• Carrier delays

• Seasonal demand

AVA Montréal is not responsible for delays outside our control.

7. Returns & Refunds

Returns and refunds are handled in accordance with our Return Policy, which complies with Québec’s Consumer Protection Act.

Nothing in these Terms limits your statutory consumer rights under Canadian or Québec law.

8. Payment & Billing

You agree to provide accurate billing and shipping information.

We reserve the right to cancel or refuse orders suspected of fraud, abuse, or resale activity.

If an order is cancelled after payment, a full refund will be issued.

9. Intellectual Property

All content on this website — including images, text, logos, and designs — is the property of AVA Montréal and may not be used without written permission.

10. User Feedback & Submissions

Any feedback, suggestions, or reviews you submit may be used by AVA Montréal for marketing or operational purposes.

You confirm that your submissions:

• Are truthful

• Do not violate third-party rights

• Are not offensive or unlawful

11. Limitation of Liability

To the maximum extent permitted by law, AVA Montréal is not liable for indirect, incidental, or consequential damages resulting from the use of our website or products.

This limitation does not affect rights that cannot be excluded under Québec law.

12. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of the Province of Québec and the applicable laws of Canada.

13. Changes to Terms

We may update these Terms at any time.

Continued use of the website after changes are posted constitutes acceptance of the updated Terms.

14. Contact

For questions regarding these Terms & Conditions, please contact us at:
support@avamontreal.com

Shipping Policy

AVA Montréal

Order Processing

Orders are processed within 1–3 business days.

Once shipped, you will receive a confirmation email with tracking details.

Delivery Time

Estimated delivery time: 5–14 business days, depending on destination and carrier.

Delivery times are estimates and not guaranteed.

Free Shipping

We offer free standard shipping on all orders within Canada.

Tracking

All orders include tracking information once dispatched.

Tracking updates may take several days to appear.

Shipping Delays

Delays caused by carriers, customs, weather, or logistical issues are outside our control.

AVA Montréal is not liable for such delays but will assist where possible.

Customer Support

For shipping questions:
support@avamontreal.com

Return & Refund Policy

AVA Montréal

(Québec-compliant, clear, and fair)

Returns

You may request a return within 30 days of receiving your order, provided the item:

• Is unused

• Is in original condition

• Has original tags attached

Refunds

Once your return is received and inspected, refunds are issued to the original payment method.

Processing times may vary depending on your bank or payment provider.

Sale Items

Items discounted 40% or more are final sale and not eligible for return or refund, except where required by law.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Defective or Incorrect Items

If you receive a defective or incorrect item, contact us immediately.
We will offer a replacement or full refund at no cost to you.

How to Start a Return

Email us at support@avamontreal.com with:

• Your full name

• Order number

• Reason for return

Returns sent without authorization may not be accepted.